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Support Technician II
2 months ago
We are seeking a highly skilled Support Technician II to join our team at Dobson Fiber. As a key member of our technical support team, you will provide advanced troubleshooting support for our customers and work closely with our network engineers to resolve complex technical issues.
Key Responsibilities- Provide advanced troubleshooting support for Tier 1 escalations of various DSL/FTTH/FTTB/VOIP solutions.
- Work with and train Tier 1 Support Techs in advancing troubleshooting skills and knowledge of Dobson products and offerings.
- Manage field service technicians through the resolution of customer trouble tickets and installations.
- Provision, test, and turn up all service requests for new or modified services as required.
- Monitor open trouble incidents and ensure timely resolution.
- High School, Vocational, or applicable short-course diploma.
- 3 to 5 years of experience working in a Help Desk/Tech Support position.
- Working knowledge of various operating systems, routers, and network elements.
- Microsoft, A+, or MCP certification
- Cisco CCNA certification
This is a full-time position with a flexible shift schedule and on-call rotation. A positive mental attitude and ability to work in a fast-paced environment are essential for success in this role.
