Hotel Front Desk Representative
6 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Hotel Front Desk Agent at Spooky Nook Sports. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience for all.
Key Responsibilities- Guest Services: Greet and register guests, assign rooms, and provide information on hotel services and amenities.
- Room Management: Maintain accurate records of room availability and guest accounts, compute bills, and collect payments.
- Communication: Answer inquiries, transmit and receive telephone messages, and use the switchboard to connect interoffice and house calls.
- Administrative Tasks: Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests.
- Team Collaboration: Work closely with maintenance, housekeeping, and management to ensure seamless operations and excellent guest experience.
- Education: High School Diploma or equivalent.
- Language Skills: Fluent knowledge of the English language, including the ability to read and interpret written information and speak and understand verbal communication.
- Availability: Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Physical Requirements: Ability to perform physical activity, including standing, sitting, bending, reaching, lifting, pushing, pulling, and moving up to 25 lbs occasionally.
- Previous Experience: Previous experience in a guest-focused environment, preferably in the hospitality industry.
- Dependability: Highly dependable with a history of consistent attendance and punctuality.
- Guest Focus: Guest-focused/service-oriented, with the ability to see the big picture and impact on the company.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
The work environment is typically moderate, with occasional exposure to noise and physical demands. The work schedule may fluctuate to include evenings, weekends, and holidays.
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Guest Services Coordinator
6 days ago
Manheim, Pennsylvania, United States Spooky Nook Sports Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Hotel Front Desk Agent at Spooky Nook Sports. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience for all.Key ResponsibilitiesGuest Services: Greet and...
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Customer Experience Ambassador
6 days ago
Manheim, Pennsylvania, United States Spooky Nook Sports Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Hotel Front Desk Agent at Spooky Nook Sports. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience for all.Key ResponsibilitiesGuest Services: Greet and...
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Guest Services Representative
1 week ago
Manheim, Pennsylvania, United States Spooky Nook Sports Full timeThe Guest Services Representative plays a crucial role in ensuring a pleasant experience for visitors at Spooky Nook Sports. This position demands a friendly and professional approach while interacting with guests. SCHEDULE: Open availability is essential, including days, evenings, weekends, and holidays. Benefits: Working at one of the largest indoor sports...
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Guest Services Representative
1 week ago
Manheim, Pennsylvania, United States Spooky Nook Sports Full timeThe Guest Services Representative plays a vital role in ensuring a pleasant experience for visitors at Spooky Nook Sports. This position requires a warm and professional approach to guest interactions while maintaining a high standard of service. SCHEDULE: Flexibility is essential, as this role demands availability across various shifts, including evenings,...
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Guest Services Representative
1 week ago
Manheim, Pennsylvania, United States Spooky Nook Sports Full timeThe Guest Services Representative plays a crucial role in ensuring a pleasant experience for visitors at Spooky Nook Sports. This position demands a warm and professional approach to guest interactions while maintaining a high standard of service. SCHEDULE: Flexibility is essential, as this role requires availability across various shifts, including...
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