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Guest Services Representative

2 months ago

Manheim, Pennsylvania, United States Spooky Nook Sports Full time

The Guest Services Representative plays a vital role in ensuring a pleasant experience for visitors at Spooky Nook Sports. This position requires a warm and professional approach to guest interactions while maintaining a high standard of service.

SCHEDULE: Flexibility is essential, as this role demands availability across various shifts, including evenings, weekends, and holidays.

Benefits:

Being part of the largest indoor sports complex in North America offers a unique and vibrant work environment. The atmosphere is filled with enthusiasm, creating an uplifting experience for both staff and guests. As a full-time employee, you will enjoy:

  • Complimentary family membership to our expansive fitness center, featuring a wide range of equipment and group fitness classes.
  • Comprehensive Medical, Dental, and Vision insurance options.
  • Competitive Paid Time Off (PTO) package.
  • Paid holidays.
  • 401k retirement plan.
  • Discounts on food and beverage at our on-site restaurant.
  • Discounts on Nook merchandise.
  • Free child watch services during your shifts.
  • Special rates on academy programs, birthday celebrations, personal training, and event space rentals.
  • Local business discounts.
Key Responsibilities:
  • Welcome, register, and assign accommodations to guests.
  • Provide room keys and manage guest check-in/check-out processes.
  • Handle telephone communications and relay messages.
  • Respond to inquiries regarding hotel services, local attractions, and travel directions.
  • Maintain accurate records of room availability and guest accounts.
  • Process billing, collect payments, and manage transactions.
  • Assist with reservations for accommodations, dining, and local activities.
  • Safeguard guests' valuables in the hotel safe.
  • Facilitate the delivery of items to guest rooms.
  • Maintain an organized lobby brochure display.
  • Utilize the switchboard for internal and external communications.
  • Perform clerical tasks such as data entry and preparing for group arrivals.
  • Coordinate with maintenance and housekeeping for facility upkeep.
  • Document and manage wake-up call requests.
  • Record lost and found items and coordinate their return.
  • Undertake additional duties as assigned.
Qualifications:
  • Must be at least 18 years old.
  • High School Diploma or equivalent required.
  • Reliable transportation to and from work.
  • Fluent in English, with strong communication skills.
  • Ability to meet the physical demands of the role with reasonable accommodations.
  • Willingness to work a flexible schedule, including evenings and weekends.
  • Authorized to work in the United States.
Preferred Skills:
  • Experience in a customer service-oriented environment is advantageous.
  • Dependable with a record of punctuality.
  • Service-oriented mindset with a focus on guest satisfaction.
  • Positive and friendly demeanor towards guests and colleagues.
  • Self-motivated with the ability to work independently.
  • Strong multitasking abilities.
  • Team-oriented, willing to assist others.
  • Trustworthy and accountable.
  • Detail-oriented with a commitment to quality.
  • Bilingual skills, particularly in Spanish, are a plus.
Working Environment:
  • Physical demands include moving around the work area, standing, and lifting up to 25 lbs occasionally.
  • Noise levels are typically moderate.
  • Work hours may vary, including evenings, weekends, and holidays.