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District Manager
2 months ago
Qualifications
- Guest Service Mentality: Demonstrates a genuine desire to serve customers and ensure their satisfaction
- Effective Communication: Maintains a calm and tactful demeanor, especially in challenging situations
- Time Management: Manages multiple projects and timelines with a sense of urgency and attention to detail
- Organizational Skills: Well-organized and detail-oriented, capable of overseeing various aspects of restaurant operations
- Continuous Learning: Exhibits a desire for self-improvement and remains curious and open to learning
- Outgoing Personality: Engages with others in a friendly and approachable manner
- Strong Work Ethic: Demonstrates dedication and commitment to achieving objectives
- Restaurant Industry Experience: Possesses relevant experience in the restaurant industry
- Dependability: Maintains regular and predictable attendance
- Valid U.S. Driver's License: Must possess a valid driver's license
- Team Focus: Innovates: Identifies and implements new ideas and solutions to enhance operational efficiency
- Minimum of 3 years of managerial experience in the restaurant or fast-casual field required
- Experience recruiting, hiring, training, and developing employees
- Experience in growing sales and providing excellent customer service
- Demonstrated ability to drive operational excellence in both front of the house and back of the house
- Must have a proven track record of managing cost of goods and labor
- Strong skills in understanding P&L reports and budgets
- Basic computer skills, including Microsoft Word, Excel, and Outlook
- Effective verbal and written communication skills
- Experience in the quick-service restaurant industry required
- District Manager Training Certification: Must have or complete within 3 months of hire date
Responsibilities
- This pivotal role is integral to the success of our restaurants, ensuring compliance with local, state, and federal regulations, as well as Tropical Smoothie Café guidelines
- The District Manager plays a key role in driving operational excellence, guest satisfaction, and overall profitability across the district
- Brand Representation: Represents the brand and department professionally and consistently
- Collaborates with Café Managers and staff to ensure exceptional restaurant operations, providing leadership and support to maintain high standards of customer service
- Provides guidance to Café Managers in developing business plans to drive restaurant profitability
- Monitors and evaluates financial performance, ensuring adherence to sales growth, food pricing, and labor cost guidelines
- Facilitates ongoing training for managers and staff, covering operational procedures and personal development
- Coaches store managers on progressive discipline, termination procedures, and employee development opportunities through one-on-one and group training sessions
- Ensures compliance with cleanliness, sanitation, safety, and staffing standards
- Proactively addresses performance issues and actively recruits restaurant staff and management as needed
- Performs any additional duties as assigned by the Director of Operations
Essential Skills:
• Guest Service Mentality: Demonstrates a genuine desire to serve customers and ensure their satisfaction.
• Effective Communication: Maintains a calm and tactful demeanor, especially in challenging situations.
• Time Management: Manages multiple projects and timelines with a sense of urgency and attention to detail.
• Organizational Skills: Well-organized and detail-oriented, capable of overseeing various aspects of restaurant operations.
• Continuous Learning: Exhibits a desire for self-improvement and remains curious and open to learning.
• Outgoing Personality: Engages with others in a friendly and approachable manner.
• Strong Work Ethic: Demonstrates dedication and commitment to achieving objectives.
• Restaurant Industry Experience: Possesses relevant experience in the restaurant industry.
• Dependability: Maintains regular and predictable attendance.
• Valid U.S. Driver's License: Must possess a valid driver's license.
• Team Focus: Innovates: Identifies and implements new ideas and solutions to enhance operational efficiency.
• Brand Representation: Represents the brand and department professionally and consistently.
Essential Duties and Responsibilities:
• Collaborates with Café Managers and staff to ensure exceptional restaurant operations, providing leadership and support to maintain high standards of customer service.
• Provides guidance to Café Managers in developing business plans to drive restaurant profitability.
• Monitors and evaluates financial performance, ensuring adherence to sales growth, food pricing, and labor cost guidelines.
• Facilitates ongoing training for managers and staff, covering operational procedures and personal development.
• Coaches store managers on progressive discipline, termination procedures, and employee development opportunities through one-on-one and group training sessions.
• Ensures compliance with cleanliness, sanitation, safety, and staffing standards.
• Proactively addresses performance issues and actively recruits restaurant staff and management as needed.
• Performs any additional duties as assigned by the Director of Operations.
QUALIFICATIONS/REQUIREMENTS:
• Minimum of 3 years of managerial experience in the restaurant or fast-casual field required.
• Experience recruiting, hiring, training, and developing employees.
• Experience in growing sales and providing excellent customer service.
• Demonstrated ability to drive operational excellence in both front of the house and back of the house.
• Must have a proven track record of managing cost of goods and labor.
• Strong skills in understanding P&L reports and budgets.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Effective verbal and written communication skills.
• Servsafe® Certification preferred.
• Experience in the quick-service restaurant industry required.
• District Manager Training Certification: Must have or complete within 3 months of hire date.
