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Guest Services Representative

2 months ago

Manheim, Pennsylvania, United States Spooky Nook Sports Full time

The Guest Services Representative plays a crucial role in ensuring a pleasant experience for visitors at Spooky Nook Sports. This position demands a friendly and professional approach while interacting with guests.

SCHEDULE: Open availability is essential, including days, evenings, weekends, and holidays.

Benefits:

Working at one of the largest indoor sports complexes in North America offers a unique and vibrant atmosphere. Our team members are known for their hospitality and commitment to creating a welcoming environment. As a full-time employee, you will enjoy:

  • Complimentary family membership to our expansive fitness center, featuring a wide range of equipment and group fitness classes.
  • Comprehensive Medical, Dental, and Vision insurance options.
  • Generous Paid Time Off (PTO) policy.
  • Paid holidays throughout the year.
  • 401k retirement savings plan.
  • Discounts on food and beverages at our onsite restaurant.
  • Discounts on Nook merchandise.
  • Childcare services available during work hours.
  • Exclusive discounts on various programs and events.
  • Local business discounts for team members.
Key Responsibilities:
  • Welcome and register guests, assigning rooms as needed.
  • Issue room keys and manage guest accounts.
  • Handle telephone communications and relay messages.
  • Provide information about hotel services, local attractions, and travel assistance.
  • Maintain accurate records of room availability and guest accounts.
  • Process payments and manage billing inquiries.
  • Assist with reservations for accommodations and local activities.
  • Safeguard guests' valuables in hotel safes.
  • Facilitate luggage delivery and other guest services.
  • Maintain the brochure inventory for guest information.
  • Utilize the switchboard for internal and external calls.
  • Perform clerical tasks, including typing and preparing for group arrivals.
  • Coordinate with maintenance and housekeeping for guest needs.
  • Manage wake-up call requests and lost and found items.
  • Other duties as assigned.
Qualifications:
  • Must be at least 18 years old.
  • High School Diploma or equivalent required.
  • Reliable transportation to and from work.
  • Fluent in English, with strong communication skills.
  • Ability to meet the physical demands of the role.
  • Flexible availability for various shifts.
  • Authorized to work in the United States.
Preferred Skills:
  • Experience in a customer service-oriented environment.
  • Dependable with a strong attendance record.
  • Service-oriented mindset with a focus on guest satisfaction.
  • Positive and professional demeanor.
  • Self-motivated and able to work independently.
  • Ability to manage multiple tasks effectively.
  • Team player who contributes to a positive work environment.
  • Trustworthy and accountable.
  • Detail-oriented with a commitment to quality.
  • Bilingual in English and Spanish is advantageous.
Working Environment:
  • Physical demands include standing, walking, and lifting up to 25 lbs.
  • Noise levels are typically moderate.
  • Work hours may vary, including evenings and weekends.