Customer Service Representative

7 days ago

Tacoma, Washington, United States Liberty Military Housing Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty Military Housing. As a key member of our community team, you will be responsible for providing exceptional service to our residents, ensuring their needs are met, and exceeding their expectations.

Responsibilities
  • Provide timely and effective responses to resident inquiries and concerns via phone, email, and in-person interactions.
  • Assist residents with lease-related matters, including lease renewals, move-ins, and move-outs.
  • Coordinate with maintenance teams to ensure timely resolution of resident service requests.
  • Participate in outreach marketing activities to promote our community and attract new residents.
  • Perform administrative tasks, including data entry, filing, and correspondence.
Requirements
  • 6 months+ of residential property management or customer service experience preferred.
  • Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, and other software applications.
  • Effective communication and interaction with customers, vendors, management, and co-workers.
  • Ability to work in a fast-paced environment, multi-task, prioritize, and complete assigned duties to ensure operational objectives are achieved.
What We Offer
  • Competitive hourly rate of $24.00 plus bonus.
  • Medical/Dental/Vision insurance eligible after 30 days of full-time employment.
  • 401k Retirement Plan with company match.
  • Employee Stock Ownership plan.
  • Incentive Bonus Program.
  • 10 Paid Holidays per year.
  • 40 hours Paid Sick Leave per year.
  • 80 hours Paid Vacation per year.

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