Customer Service Cashier
2 weeks ago
Position: Cashier
Company: You And Mrla
Location: Grand Rapids, MI
Salary: Hourly
Overview: As a Cashier at You And Mrla, you will play a crucial role in delivering outstanding service and hospitality to our valued guests. Your responsibilities will include managing phone inquiries, welcoming guests, processing orders, packaging takeout, and handling transactions efficiently.
Key Responsibilities:
- Open and close the takeout area in accordance with established procedures.
- Execute daily preparation and portioning tasks accurately.
- Utilize professional telephone etiquette to manage incoming calls.
- Employ effective order-taking techniques to gather necessary guest information.
- Process guest orders in a friendly and courteous manner, both in-person and over the phone.
- Maintain comprehensive knowledge of the menu and current specials.
- Operate the point of sale system efficiently, from order entry to payment processing.
- Package and organize takeout orders following company guidelines.
- Ensure proper packaging of hot and cold items while verifying order accuracy.
- Address guest complaints by escalating to management when necessary.
- Adhere to strict cash handling protocols and maintain accountability for daily transactions.
- Uphold personal hygiene and sanitation standards.
- Present a clean and professional appearance at all times.
- Comply with all company policies and relevant health and safety regulations.
Qualifications:
- Basic computer proficiency is required.
- Must possess a clean-cut appearance and an outgoing personality.
- Ability to reach, bend, stoop, and lift up to 40 pounds regularly.
- Capable of standing for extended periods.
- Demonstrated ability to thrive in a guest-focused and team-oriented environment.
- Willingness to accept direction positively.
- Effective verbal and written communication skills in English to interact with customers and team members.
- Ability to work in a fast-paced and warm environment.
- Availability to work flexible hours, including weekends and holidays.
- Reliable transportation and consistent attendance are essential.
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