Digital Transformation Manager
2 weeks ago
Job Summary: We are seeking a highly skilled Digital Transformation Manager to lead the development and maintenance of our member portal and member servicing tools. The ideal candidate will have a strong background in digital transformation, business analysis, and project management.
Key Responsibilities:
- Lead Cross-Functional Teams: Collaborate with clinical, operational, and business stakeholders to clarify requirements and delivery expectations.
- Develop and Maintain Member-Facing Tools: Serve as business owner for member-facing tools, including government-mandated tools, mobile apps, and products.
- Ensure Compliance: Oversee compliance requirements for member tools and coordinate compliance for review submissions and audits.
- Design and Coordinate Audits: Perform audits of key functions and enhancements to ensure data and process integrity.
- Direct Resolution of Issues: Direct resolution of identified issues and monitor measures to ensure that improvements are maintained.
- Staff Management: Select, motivate, train, and develop staff within agreed policies and practices.
Requirements:
- Strong Background in Digital Transformation: Experience in leading digital transformation initiatives and developing member-facing tools.
- Business Analysis and Project Management: Proven skills in business analysis and project management, including stakeholder management and communication.
- Compliance and Risk Management: Knowledge of compliance requirements and risk management principles.
- Leadership and Staff Management: Experience in leading cross-functional teams and managing staff.
Working at HMSA: HMSA is a leading health insurance provider dedicated to delivering exceptional customer experiences. As a Digital Transformation Manager, you will play a critical role in shaping our digital strategy and ensuring that our member portal and member servicing tools meet the evolving needs of our customers.
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Honolulu, Hawaii, United States HMSA Full time{"title": "Digital Transformation Manager", "content": "Job SummaryWe are seeking a highly skilled Digital Transformation Manager to lead our member-facing tools and services. As a key member of our team, you will be responsible for driving digital innovation and ensuring seamless customer experiences.Key ResponsibilitiesStrategic Leadership: Develop and...
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