Guest Experience Coordinator
5 days ago
Paragon Hotel Company
Estimated Salary: $45,000 - $60,000 per year
About This RoleWe are seeking a highly motivated Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for providing exceptional customer service, addressing guest concerns, and ensuring a positive experience for all visitors.
Key ResponsibilitiesMain Tasks:
- Register guests, provide room assignments, and maintain guest privacy.
- Promote and sell hotel services and amenities.
- Assist with guest issues and resolve complaints in a professional manner.
- Manage time effectively and prioritize tasks to meet deadlines.
Requirements:
- 1+ years of experience in customer service at a branded hotel preferred.
- High School diploma or equivalent.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
Work Environment:
The ideal candidate will have excellent interpersonal and communication skills, with the ability to work well under pressure. You must be able to stand for long periods, lift up to 30 pounds, and push/pull up to 60 pounds.
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