Patient Service Representative

15 hours ago


Brockport, Pennsylvania, United States Oak Orchard Community Health Center Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Oak Orchard Health. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, families, and visitors.

Key Responsibilities
  • Register new patients in our electronic medical record (EMR) system, ensuring accurate demographic and insurance information.
  • Greet arriving patients and guests, checking them in and out promptly and courteously.
  • Schedule future appointments, both in person and via phone, and process payments received via mail, phone, or in-person.
  • Refer patients to our Patient Accounts Office as needed, and scan completed patient paperwork into the EMR system.
  • Monitor appointment schedules, respond to patient and physician inquiries, and reschedule appointments as needed.
  • Communicate effectively with patients and staff from all departments, and maintain a safe, clean, and orderly work area.
Requirements
  • High School diploma or equivalent required; 1-2 years of medical office experience or call center experience preferred.
  • Ability to work a flexible schedule, including some evenings and weekends.
  • Excellent communication and customer service skills, with the ability to work effectively in a team environment.
Benefits
  • Competitive hourly rate of $17.00 and up based on experience.
  • Comprehensive benefits package, including health, dental, and vision insurance, retirement plan, tuition reimbursement, and public service loan forgiveness.
  • Generous time off package, including vacation time, sick time, personal days, floating holidays, and company-paid holidays.


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