Patient Service Representative

5 days ago


Brockport, United States Oak Orchard Community Health Center Full time
About the Role

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Oak Orchard Community Health Center. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Registration and Scheduling: Accurately register new patients in our electronic medical record (EMR) system, verifying demographic and insurance information for accuracy. Schedule future appointments as needed, both in person and via phone.
  • Customer Service: Promptly and courteously greet arriving patients and guests, checking them in and out efficiently. Process payments received via mail, phone, or in-person.
  • Communication and Coordination: Communicate effectively with patients and staff from all departments, responding to inquiries and rescheduling appointments as needed. Direct patients to the embedded Facilitated Insurance Enroller for assistance with health insurance.
  • Administrative Tasks: Balance cash receipts at the end of shift, prepare reports, and maintain a safe, clean, and orderly work area at the front desk and waiting room.
  • Team Collaboration: Attend regular staff meetings, trainings, and other meetings as requested, adhering to all organizational policies and procedures.
Requirements
  • Education and Experience: High School diploma or equivalent, 1-2 years of medical office experience/call center preferred, 1-2 years of prior administrative or customer service experience.
  • Skills and Qualifications: Communicates effectively with patients and co-workers, participates in organizational efforts to provide the highest quality patient care, and ability to work a flexible schedule.


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