Guest Services Representative
2 weeks ago
Company Overview:
Indus Hospitality Group is dedicated to fostering growth, empowerment, and success among its employees. Our core values emphasize Growth, Loyalty, Respect, and Flexibility, offering a career that transcends mere employment. With over 40 years of commitment to the communities we serve, we have significantly contributed to regional economic development through our hotels and restaurants in the Rochester, Finger Lakes, and Western New York areas. Our team has received numerous accolades for excellence in operations, including national and regional awards.
Position Overview:
The Guest Services Representative plays a vital role in delivering exceptional service to our guests. This position is responsible for a variety of front desk operations while ensuring the highest level of customer satisfaction.
Key Responsibilities:
As a Guest Services Representative, your duties will include but are not limited to:
- Welcoming, registering, and assigning accommodations to guests.
- Managing incoming calls and inquiries.
- Processing charges, calculating bills, and handling payments.
- Coordinating reservations and monitoring room availability.
- Providing information about hotel services and local attractions.
- Maintaining cleanliness and organization in the lobby and front desk area.
- Assisting with shuttle service scheduling and guest transportation.
- Ensuring a pleasant experience during check-out procedures.
Qualifications:
To be successful in this role, candidates should possess:
- A high school diploma or equivalent.
- One to three months of relevant experience or training.
- Basic computer skills, including proficiency in Microsoft Office.
- Strong communication skills and the ability to interact professionally with guests.
Work Environment:
The work environment is dynamic and open to the public, requiring adaptability to various situations and guest needs. Physical demands include lifting up to 25 pounds and maintaining a proactive approach to guest service.
Compensation:
The salary range for this position is $16 to $18 per hour.
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