Patient Service Representative

2 weeks ago


Brockport, United States Oak Orchard Health Full time
About the Role

Oak Orchard Health is seeking a highly skilled and customer-focused Patient Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient service, ensuring a smooth and efficient experience for all patients and visitors.

Key Responsibilities
  • Registration and Scheduling: Accurately register new patients in our electronic medical record system, verifying demographic and insurance information for accuracy.
  • Patient Check-in and Check-out: Promptly and courteously greet arriving patients and guests, checking them in and out, and collecting any necessary payments.
  • Payment Processing: Process payments received via mail, phone, or in-person, and balance cash receipts at the end of each shift.
  • Scheduling and Coordination: Schedule future appointments, both in person and via phone, and refer patients to our Patient Accounts Office as needed.
  • Communication and Customer Service: Maintain excellent phone etiquette, answer calls, transfer calls, take accurate messages, and assign them appropriately.
  • Administrative Tasks: Scan completed patient paperwork into the patient's electronic medical record, maintain a safe and clean work area, and perform other administrative tasks as needed.
Requirements
  • Education and Experience: High school diploma or equivalent, with 1-2 years of medical office experience or call center experience preferred.
  • Skills and Qualifications: Excellent communication and customer service skills, ability to work a flexible schedule, and proficiency in electronic medical record systems.
What We Offer
  • Competitive Compensation: $17.00/hr and up based on experience.
  • Comprehensive Benefits: Health, dental, and vision insurance, retirement plan, tuition reimbursement, and public service loan forgiveness.
  • Generous Time Off: Vacation time, sick time, personal days, floating holidays, and company-paid holidays.


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