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Office Manager

2 months ago

River Forest, Illinois, United States Dominican University Full time
Job Summary

The Office Manager will play a critical role in ensuring the smooth operation of the Wellness Center at Dominican University. This position will oversee clinic operations, manage reception functions, and provide administrative support to the Wellness Center team.

Key Responsibilities
  • Manage reception functions, including receiving students for appointments, answering the phone, and responding to electronic communications.
  • Oversee clinic operations, ensuring a seamless experience for students and minimizing wait times.
  • Serve as the primary point of contact for staff and faculty needing information about Wellness Center services.
  • Maintain patient confidentiality and adhere to Wellness Center policies, guidelines, FERPA, and state laws regarding patient privacy.
  • Coordinate yearly compliance training for Wellness Center staff and student workers regarding privacy and protected health information.
  • Utilize the electronic health record (EHR) system to manage and organize clinical appointments and student health records.
  • Support student immunization compliance process as directed by Health Services team.
  • Maintain an adequate supply of current Wellness Center documents and forms.
  • Coordinate Wellness Center team meetings and events.
  • Support Wellness Center clinical staff in crisis situations.
  • Order, maintain, and organize materials and supplies essential to Wellness Center operations.
  • Manage the physical condition of the Wellness Center, ensuring a clean and welcoming environment.
  • Oversee timecards for hourly student workers.
  • Provide general administrative support to Wellness Center staff as requested by supervisor.
Requirements
  • Associate's degree.
  • Previous experience as an office manager, secretary, or receptionist, particularly in a medical or higher education setting.
  • Proficient in a variety of technologies, including the Microsoft suite of tools.
Preferred Qualifications
  • Bachelor's degree.
  • Strong organizational skills with the ability to prioritize and shift focus rapidly.
  • Team-oriented with excellent collaboration skills and a positive approach to challenges.
  • Previous experience using an electronic health record.
  • Capacity to navigate high-stress situations in a supportive and effective manner.
  • Excellent customer service skills, attentive to needs of students experiencing distress.
  • A deep commitment to patient/student privacy and confidentiality.
  • Cultural humility with an acceptance of differing identities and experiences.
Physical Demands

The Office Manager will be required to spend long durations of the workday sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Benefits

Comprehensive health, dental, and vision insurance. Retirement plan with employer matching contributions. Professional development opportunities. Tuition remission for employees and their dependents. Flexible spending accounts (FSA). Generous paid time off (PTO).

About Dominican University

Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago. Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master's, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values-based, relationship-centered learning environment.