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Tax Office Manager

1 month ago

Forest Park, Illinois, United States H&R Block Full time

At H&R Block, we're looking for a motivated and experienced professional to join our team as a Team Leader. As a key member of our team, you will be responsible for providing leadership and development to a customer-centric team of associates, delivering an outstanding client experience, and achieving all office-related growth objectives. You will work closely with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement. Your expertise will be essential in recruiting and interviewing candidates for tax office associate positions, serving as a point of contact for onsite escalated client service concerns, and ensuring clients are scheduled properly and conflicts are resolved. You will also lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities, and overall goals. If you have prior experience working in a customer service, shift leader, or similar role, and have a proven track record of supervising or managing people, we want to hear from you. You will be passionate, determined, and resilient with a customer-centric mindset, and able to work a flexible work schedule and flexibility in work assignments based on business needs. We offer a competitive benefits package, including medical coverage, 401k retirement savings plan, and employee stock purchase plan, as well as various discounts on everyday items and services. If you're looking to make an impact and be part of a dynamic team, we encourage you to apply.