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Tax Office Manager

4 weeks ago

Wood River, Illinois, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a Multi-Unit Team Leader, you will be responsible for leading a team of tax professionals in multiple offices, providing guidance and support to ensure exceptional client service and business growth.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
  • Partner with the District General Manager to develop and implement office-level growth plans, focusing on client growth targets and local partnerships.
  • Recruit and interview candidates for tax office associate positions, ensuring the best fit for our team.
  • Conduct timely performance reviews and work with the Associate Relations Center to resolve associate issues and address performance concerns.
  • Lead daily team meetings, communicate essential information to tax office associates, and create associate work schedules across all offices.
  • Travel between offices as required, and may prepare tax returns as needed upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Requirements
  • People management experience, with a proven track record of growing and developing associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
About H&R Block

H&R Block is a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. We believe in the power of people helping people, and our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.

We offer a comprehensive benefits package, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan. Our culture values diversity and inclusion, and we strive to create an environment where everyone feels safe to bring their authentic self to work every day.

Join our team and be part of a dynamic and supportive environment that is recognized as one of the best companies to work for. Apply now to become a Multi-Unit Team Leader at H&R Block and take the first step towards a rewarding career in tax operations.