Bilingual Healthcare Receptionist and Assistant

1 week ago


Texarkana, Texas, United States Excelsior Urgent Care & Primary Care Full time
Job Overview

We are looking for a dedicated and detail-oriented Bilingual Healthcare Receptionist and Assistant to enhance our medical team. The successful candidate will be proficient in both English and Spanish, enabling effective communication with our diverse patient population.

Key Responsibilities
  • Patient Interaction: Manage phone calls, emails, and face-to-face inquiries in both English and Spanish, ensuring professional and clear communication.
  • Appointment Coordination: Organize and schedule patient appointments, taking into account their availability and medical requirements.
  • Patient Data Management: Collect, organize, and enter patient medical information into the electronic health record system, ensuring accuracy and confidentiality.
  • Insurance Verification: Handle inquiries regarding patients' health insurance, confirming coverage and managing necessary documentation.
  • Administrative Assistance: Provide clerical support to the office, assisting with various tasks to facilitate smooth daily operations.
  • Team Collaboration: Work closely with the internal team and healthcare providers to ensure optimal patient care and efficient task completion.
  • Compliance with Regulations: Maintain an understanding of HIPAA regulations to ensure patient confidentiality at all times.
  • Clinical Assistance: Conduct vital signs checks, patient intake, laboratory draws, urinalysis, and assist with in-office procedures.
  • Patient Education: Inform patients about their care, treatment plans, and follow-up procedures.
Qualifications
  • Fluency in English and Spanish, both spoken and written.
  • Experience in a medical office environment is preferred.
  • Familiarity with electronic health record systems.
  • Knowledge of HIPAA regulations.
  • Strong organizational and multitasking abilities.
  • Effective communication skills with patients and staff.
  • A valid Medical Assistant certification or diploma is advantageous.

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