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Healthcare Operations Coordinator

2 months ago

Texarkana, Texas, United States Christus Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior Patient Services Representative to join our team at Christus Health. As a key member of our healthcare operations team, you will play a critical role in ensuring the smooth delivery of patient care services.

Key Responsibilities
  • Patient Check-in and Verification: Maintain the flow of patient check-in, verify demographic and insurance information, and enter data into our computer database to ensure accuracy.
  • Communication and Scheduling: Assist with answering phones, taking messages, and responding to patient and staff inquiries in a timely and professional manner.
  • Appointment Scheduling: Schedule appointments for patients in accordance with physician guidelines and ensure that all necessary information is up-to-date.
  • Payment and Collections: Collect time-of-service payment amounts, collect prior balance amounts, and arrange payment plans as requested.
Additional Duties
  • Medical Record Management: Check in patients, verify and update necessary information in the medical record, and assist patients with completing all necessary forms.
  • Front Office Support: Assist the front office lead/supervisor with other administrative duties, such as front-end tasks, denials, work queues, and correcting errors to ensure clean claims.
  • Visitor Screening: Screen visitors and respond to routine requests for information in a professional and courteous manner.
  • Confidentiality and HIPAA: Maintain strict confidentiality and adhere to CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA) to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Three or more years of experience in a healthcare organization.
  • Skills: Excellent interpersonal and communication skills, good math knowledge, and ability to operate a 10-key calculator, telephone, computer, copier, and fax machine.