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Front Desk Agent

2 months ago

Norwalk, Connecticut, United States IHG Full time
Job Title: Front Desk Agent

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at EVEN Hotel Norwalk. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities:
  • Welcome and register guests, providing a warm and personalized experience
  • Process check-ins and check-outs, handling room assignments and key cards
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Upsell rooms and amenities to maximize hotel revenue
  • Collaborate with other departments to ensure guest satisfaction and loyalty
Requirements:
  • High school diploma or equivalent required
  • 1+ year of front desk or guest service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work a flexible schedule, including nights, weekends, and holidays
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Discounts on hotel stays and other IHG perks

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.