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Customer Service Representative

2 months ago

Raleigh North Carolina, United States Foot Locker Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at Foot Locker. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a positive and inclusive work environment.

Key Responsibilities:

  • Provide an engaging and convenient checkout experience for customers
  • Deliver sales and operational expectations while maintaining a high level of customer satisfaction
  • Partner with store leadership to resolve customer concerns in a courteous and helpful manner
  • Maintain personal and productivity goals while contributing to a positive and inclusive work environment
  • Connect with every customer by asking open-ended questions to assess their needs
  • Manage customer payments and maintain awareness of all product knowledge and current or upcoming product trends

Qualifications:

  • 0-3 months of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Exude a friendly and positive demeanor at all times
  • Motivated to achieve great results due to enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability, including nights, weekends, and holidays

Benefits:

  • Competitive hourly rate of $10.00
  • Weekly pay
  • 30-50% employee discount
  • Development and advancement opportunities