Customer Service Representative
4 weeks ago
At Amica Insurance, we're committed to providing exceptional customer service and building lasting relationships with our policyholders. As an Associate Customer Care Representative, you'll play a vital role in delivering a world-class experience for our customers.
Job Overview:The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to work in a fast-paced environment. You'll be responsible for handling customer inquiries, resolving issues, and providing personalized service to our policyholders.
Key Responsibilities:- Conduct professional telephone conversations to service existing accounts and resolve customer inquiries
- Convert leads into new business by handling inbound telephone calls and providing exceptional customer service
- Service customer accounts utilizing knowledge of policy language and home construction
- Gain customer trust and respect by establishing and maintaining effective relationships
- Problem-solve and use time effectively to multitask and prioritize work
- High school diploma or equivalent education required
- Previous customer service and sales experience
- Excellent interpersonal and communication skills
- Computer keyboard and processing skills
- Previous insurance background is a plus, but not required
- A starting annual salary of $39,000 ($20.00/hr) with opportunities for advancement
- A comprehensive benefits package, including medical, dental, and vision coverage
- A generous 401(k) plan with company match and immediate vesting
- Opportunities for professional growth and development
- A supportive and inclusive work environment
Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. We're committed to providing exceptional service and building lasting relationships with our policyholders. If you're passionate about delivering world-class customer service and building a successful career, we encourage you to apply for this exciting opportunity.
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