Front Office Manager

1 week ago


Reno, Nevada, United States Azul Hospitality Full time
Job Description:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Azul Hospitality. The successful candidate will be responsible for overseeing the daily operations of the front desk department and guest service areas, ensuring maximum guest satisfaction.

About the Role:

  • Salary Range:$60,000 - $70,000 per year
  • Experience: 3-5 years of management experience in hospitality industry required
  • Education: High school or equivalent education required; Bachelor's degree preferred

Key Responsibilities:

  1. Manage front office operations, including guest registration, check-in/check-out, room inventory, and guest service standards
  2. Anticipate and respond to guest needs, maintain positive guest relations, and ensure efficient guest registration and check-out processes
  3. Lead and motivate staff members to provide exceptional customer service and promote hotel services and facilities
  4. Monitor and analyze guest feedback, resolve issues, and implement improvements to increase guest satisfaction
  5. Maintain accurate records, reports, and statistics related to front office operations

Requirements:

  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced environment and prioritize tasks
  • Strong problem-solving and analytical skills
  • Knowledge of hospitality industry systems, software, and best practices
  • Ability to work independently and as part of a team

Benefits:

  • Competitive salary range: $60,000 - $70,000 per year
  • Opportunities for professional growth and development
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Generous paid time off and holidays


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