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Technical Support Specialist

2 months ago


Urbana, Illinois, United States Levi Ray & Shoup Inc Full time

Company Overview:

Levi Ray & Shoup Inc. has been a leader in IT consulting for over three decades, known for our commitment to quality and strong client relationships.

Position Summary:

We are currently seeking a skilled IT Support Technician to join our service request team. This role focuses on managing Moves, Adds, and Changes within the organization.

Key Responsibilities:

  • Provide Tier I & II technical support to end users.
  • Assist with end user relocations and hardware installations.
  • Perform troubleshooting for hardware and software issues.
  • Manage phone installations and support.
  • Build, install, and troubleshoot PCs.

Qualifications:

To be considered for this position, candidates must possess:

  • A minimum of 2 years of experience in IT support roles.
  • Experience with Active Directory and documentation/ticketing systems.
  • Excellent communication skills in English, both written and verbal.
  • Permanent authorization to work in the USA.

Diversity and Inclusion:

Levi Ray & Shoup Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.