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Field Operations Specialist

2 months ago

Los Angeles, California, United States Bird Full time
Position Overview

About Bird

Bird is dedicated to providing cleaner, cost-effective, and on-demand mobility solutions across numerous cities worldwide. Our approach emphasizes collaboration and community engagement in the realm of micromobility. We work closely with urban areas to deliver a dependable and affordable transportation alternative for residents and commuters.

Role Summary

At Bird, our mission is to enhance urban living by alleviating traffic congestion and reducing carbon footprints through accessible, convenient, and environmentally friendly transportation options. Originating in Los Angeles, California, our fleet of electric scooters is now available globally, catering to short-distance travel and the final leg of journeys. In our inaugural year, Bird expanded to over 100 cities, facilitating more than 10 million rides, and we are just beginning our journey.

The Field Operations Specialist plays a crucial role in simplifying urban navigation. This team collaborates with technology to oversee, redistribute, and maintain our vehicles in the field, ensuring that safe and accessible rides are always within reach. This dynamic position encompasses a variety of tasks and responsibilities that adapt to the evolving needs of each city we serve. The role is vital for the growth and upkeep of our fleet, directly influencing millions of users who depend on our services.

Key Responsibilities:

  • Utilize your personal vehicle as the primary means of transportation for job-related tasks, including addressing scooter violations in designated areas.
  • Maintain precise records of mileage and trip details for expense reimbursement.
  • Comply with company policies, local traffic regulations, and any relevant laws while operating a vehicle for work purposes.
  • Ensure your vehicle is well-maintained, adhering to safety standards and regular maintenance schedules.
  • Collaborate with local operational teams to ensure optimal vehicle distribution throughout the city.
  • Conduct patrols in service areas to inspect and identify vehicles requiring repair and maintenance.
  • Leverage technology and software to document fleet activities and data to enhance fleet performance.
  • Operate e-trikes or e-scooters for fleet monitoring and movement.
  • Collect and redistribute vehicles from high-traffic locations.
  • Relocate improperly parked vehicles to designated parking zones.
  • Perform minor field repairs and diagnostics to support fleet maintenance.
  • Work collaboratively with team members while also being capable of independent work.

Qualifications:

  • Genuine enthusiasm for Bird and the ability to thrive in a rapidly evolving environment.
  • Proficient in using a smartphone and comfortable with technology.
  • Possession of a valid driver's license and the ability to pass a motor vehicle record check is preferred.
  • Reliable Vehicle: Must own and maintain a dependable and insured personal vehicle suitable for work-related tasks.
  • Ability to use basic hand tools and lift up to 40 pounds.
  • Strong time management and organizational skills.
  • Flexible availability with a willingness to work weekends regularly.
  • Ability to work both independently and collaboratively within a team.

Company Culture

We are an ambitious, intelligent, and open-minded team passionate about our mission. Each day presents new challenges as we continuously advance, support one another, and work together to shape the future of micromobility.

Employee Benefits

At Bird, we prioritize the well-being of our employees, offering ample time off to relax and recharge, along with wellness resources to help you unwind. Our benefits package includes employer-sponsored healthcare, pet insurance, and Bird ride credits for your transportation needs.

Diversity and Inclusion

Bird champions a culture of inclusion, celebrating diverse backgrounds, experiences, and perspectives. We encourage all team members to bring their authentic selves to work. Our environment empowers individuals to express their opinions freely. Bird is proud to be an equal employment opportunity employer, welcoming applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or genetic information. We are committed to fostering an inclusive, open, and diverse workplace.

We look forward to connecting with you.

Compensation Information:
Bird offers competitive compensation and benefits packages. The expected salary range for this role is provided below, but actual compensation may vary based on factors such as experience, knowledge, skill level, and location. Additionally, some roles may be eligible for bonuses, variable pay, and equity, along with paid time off, health benefits, and retirement plans in accordance with company policies.

Salary Range: $19—$19.50 USD