Desktop Support Specialist
3 days ago
Job Summary:
We are seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support to our users, troubleshooting technical issues, and ensuring the smooth operation of our desktop environment.
Key Responsibilities:
- Diagnose and resolve technical issues related to application software, networking, and operating systems.
- Provide support to users at our Tech Hub.
- Prioritize and manage desktop tickets using a cloud-based tracking tool.
- Configure, deploy, maintain, and troubleshoot computer workstations, laptops, and other equipment.
- Research, install, and troubleshoot hardware and software components.
- Troubleshoot technical issues and provide direct user support.
- Install, configure, analyze, resolve, and repair Windows and other operating systems.
- Ensure adherence to desktop environment standards and procedures.
- Document procedures, standards, and best practices.
- Configure laptops and desktops for network connectivity.
- Maintain password security, data integrity, and file system security.
- Communicate effectively with customers, peers, and management.
Qualifications:
- Communication Skills: Excellent oral and written communication skills.
- Customer Service: Experience providing exceptional customer service.
- Attention to Detail: Strong focus on accuracy and precision in high-pressure situations.
- Critical Thinking: Ability to identify and resolve technical issues effectively.
- Active Directory: Experience with Active Directory.
- Desktop Support: 3+ years of experience in a desktop support role resolving technical hardware issues.
- Office 365: Broad knowledge of Office 365 applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, Zoom, OneDrive, Forms, Stream, Tasks, Video, OneNote).
- Education: Associate degree or equivalent plus 3-4 years of experience.
- Certifications: Relevant technical certifications (A+, MCP, HDI) are preferred.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and challenging environment.
- Supportive and collaborative team.
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About the Company:
Global Technical Talent (GTT) is a leading provider of data storage solutions, committed to innovation, sustainability, and employee development. Our team of talented professionals works collaboratively to deliver cutting-edge technology and solutions that meet the evolving needs of our customers.
Keywords: desktop support technician, IT support, technical support, troubleshooting, hardware, software, Windows, Office 365, Active Directory, customer service, problem-solving, technology, career opportunities
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