Product Support Specialist

3 days ago


Livermore, California, United States GILLIG Full time
About the Role

GILLIG is seeking a highly motivated and customer-focused professional to join our team as a Product Support Specialist. As a key member of our Service Engineering team, you will be responsible for providing advanced diagnostics and technical support to our customers, suppliers, and field service representatives.

Key Responsibilities
  • Provide technical support and guidance to customers, suppliers, and field service representatives on GILLIG products and services.
  • Diagnose and resolve complex technical issues related to GILLIG vehicles, including mechanical and electrical systems.
  • Develop and maintain technical documentation, including repair and diagnostics bulletins, to support field service representatives and customers.
  • Collaborate with cross-functional teams to investigate root cause and resolution of complex product-related issues.
  • Travel to customer locations throughout your assigned territory to support complex customer issues.
Requirements
  • Bachelor's degree in a related engineering field or equivalent technical experience.
  • Minimum 5 years of experience in the commercial vehicle industry, preferably with transit buses.
  • Extensive knowledge of GILLIG buses, including mechanical and electrical systems.
  • Ability to read engineering drawings and electrical schematics.
  • Strong problem-solving skills and ability to work independently.
  • Excellent written and verbal communication skills.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work with a leading manufacturer of transit buses.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.


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