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Patient Account Coordinator

2 months ago

Cuyahoga Falls, Ohio, United States Western Reserve Hospital Full time

Position Title: Customer Service Specialist

Job Category: Clerical

Job Details:

Overview:

The Customer Service Specialist plays a vital role in addressing and resolving inquiries related to patient accounts, both from third-party sources and private-pay clients. This position involves conducting financial consultations and establishing payment arrangements for private-pay claims, as well as guiding patients through the Care Assurance and Charity application processes.

Educational Requirements:

A high school diploma or equivalent is required.

Experience Requirements:

Candidates should possess a minimum of three (3) years of experience in healthcare billing, follow-up, or customer service within a hospital setting. This experience should encompass a thorough understanding of healthcare billing practices, insurance payment protocols, and effective telephone communication skills.

Essential Skills and Competencies:

  • Proficiency in standardized PC applications.
  • Strong interpersonal abilities to engage effectively with clients both in person and via telephone.
  • Capability to uphold the confidentiality of patient, employee, and financial information.
  • Ability to manage multiple tasks while prioritizing effectively.
  • Exceptional organizational skills.

Qualifications:

The ideal candidate will demonstrate a commitment to providing excellent customer service while maintaining professionalism and confidentiality in all interactions.