Patient Financial Services Specialist

6 days ago


Cuyahoga Falls, Ohio, United States Western Reserve Hospital Full time

Job Summary

We are seeking a highly skilled Patient Financial Services Specialist to join our team at Western Reserve Hospital. As a key member of our revenue cycle team, you will be responsible for reviewing, researching, and resolving patient account inquiries in a timely and professional manner.

Key Responsibilities

  • Review and research patient account inquiries, including third-party and private-pay claims
  • Perform financial counseling and initiate payment plans for private-pay claims
  • Provide Care Assurance/Charity patient application process
  • Collaborate with healthcare providers and insurance companies to resolve billing and payment issues
  • Maintain accurate and up-to-date patient account information

Requirements

  • High school diploma or equivalent
  • At least three (3) years of experience in healthcare billing and/or follow-up or hospital customer service
  • Proficient in use of standardized PC applications
  • Excellent interpersonal and communication skills
  • Ability to maintain confidentiality of patient and financial information

Preferred Qualifications

  • Bachelor's degree in a related field
  • Experience with electronic medical records and billing software
  • Certification in medical billing or coding


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