Customer Service Director

5 days ago


Dayton, New Jersey, United States Somfy Systems Inc Full time

**Job Summary**

We are seeking a highly skilled CUSTOMER SERVICE DIRECTOR to join our team at Somfy Systems Inc. As a key member of our customer service function, you will be responsible for driving a wide variety of duties to manage, control, and coordinate the customer service functions.

The estimated salary for this role is $110,000 - $140,000 per year, depending on location and experience.

You will provide guidance for large expenditures, acquiring and maintaining customers by providing industry-leading service, and ensuring the customer's needs (voice of the customer) are met, under the direction of the Director of Customer Service.

This is a challenging role that requires a high level of proficiency in Excel and PowerPoint, excellent written and communication skills, with ability to communicate to all levels of the organization. The ideal candidate will have a self-motivated attitude, ability to thrive in a fast-moving, and constantly evolving environment.

**Key Responsibilities:**

  • Maintain a strong customer service function to support the corporate service rate target.
  • Responsible for motivating and getting the 'buy in' of the supporting sales teams to achieve goals.
  • Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.

Somfy Systems Inc offers a competitive benefits package including medical, dental, vision, 401(k), and paid time off.



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