Customer Resolution Specialist

3 days ago


Dayton, New Jersey, United States Somfy Systems Inc Full time
Job Summary

Somfy Systems Inc is looking for an experienced professional to fill the role of Customer Resolution Specialist. As a key member of our team, you will be responsible for driving resolution of critical situations and providing timely updates to stakeholders.

About the Role

This is a dynamic opportunity for an individual who is passionate about delivering exceptional customer service and has a strong background in technical support. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Responsibilities
  • Manage a wide range of technical support functions, including resolving customer issues and providing product knowledge transfer.
  • Develop a five-year department plan to align processes, resources, and goals with current and future objectives.
  • Define key performance indicators (KPIs) and operational annual goals.
  • Coordinate team efforts to drive fast and clear resolution while mitigating business risks.
Qualifications
  • Bachelor's degree in a relevant field and 5+ years of experience in technical support or a related field.
  • Experience in CRM systems such as Salesforce strongly preferred.
  • Proven problem-solving skills and ability to deliver highest level of service excellence.
  • Excellent written and communication skills, with ability to communicate at all levels of the organization.

Estimated Salary: $125,000 - $155,000 per year



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