Customer Support Professional

3 weeks ago


Dayton, New Jersey, United States WESCO International Full time
About the Position
This Customer Support Professional role at Wesco International offers an exciting opportunity to join a talented team of customer service experts. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met and exceeded in a timely and professional manner.

Main Responsibilities:
• Provide exceptional customer service via phone, email, and in-person
• Resolve routine and non-routine customer issues in a timely and professional manner
• Collaborate with internal teams to provide seamless service delivery
• Develop and implement effective solutions to improve customer satisfaction and loyalty

Requirements:
• High School Degree or Equivalent required
• Associates' Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient in MS Office applications, including Word, Excel, and email software

Compensation and Benefits
The estimated salary for this role is $55,000 - $70,000 per year, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our compensation may also include participation in an incentive plan.

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