Customer Service Representative

2 weeks ago

Grapevine, Texas, United States Valor Intelligent Processing Full time

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Call Center Agent. As a key member of our customer service team, you will be responsible for handling inbound calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.

Key Responsibilities

  • Handle inbound calls in a courteous and professional manner
  • Provide solutions to customer inquiries and resolve issues in a timely and efficient manner
  • Utilize knowledge base and training to accurately answer customer questions and follow all required scripts, policies, and procedures
  • Escalate customer issues to the appropriate staff and managers for resolution as needed
  • Attend meetings and training to stay up-to-date on program knowledge, systems, and processes

Requirements

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

What We Offer

  • Competitive starting compensation
  • Regular reviews and raises based on tenure and performance
  • Paid time off and paid holidays
  • Paid training opportunities
  • Regular daily, weekly, and monthly incentives
  • Medical, dental, and vision coverage options
  • Casual dress code
  • Fun and engaging work environment

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment

  • Must be authorized to work in their country of residence (The United States or Canada)
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening

Equal Opportunity Employer

At Valor Intelligent Processing, we are committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. We are an equal opportunity employer and do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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