Application Support Specialist

4 weeks ago


Chicago, Illinois, United States Insight Global Full time

Job Summary:

The Application Support Engineer will play a critical role in providing technical guidance and support for internal and external vendor applications. This individual will work closely with technology and InfoSec teams to migrate IAM capabilities of US Region applications to Enterprise All Access solution.

Key Responsibilities:

  • Provide technical guidance concerning business implications and review, plan, test, and implement system upgrades and enhancements.
  • Partner with technology and InfoSec teams to migrate IAM capabilities of US Region applications to Enterprise All Access solution.
  • Analyze proposed application identity management designs and provide feedback on potential gaps.
  • Collaborate with project teams to produce quality and timely deliverables for multiple workstreams and cyber remediation for 20+ applications.

Requirements:

  • 3-5+ years of experience in an application support role providing application/system technical support, installations, analysis, configuration, testing, and documentation.
  • Experience supporting 3rd party vended applications such as financial, loan, banking, payment, commercial real estate, FIS, etc. applications.
  • Experience with IDM/IAM applications, preferably Sailpoint (they are migrating from NetIQ to SailpointIQ so migration support experience is highly preferred).
  • Experience supporting Identity Access Management tools and practices with understanding of RBAC, Privileged Access Management, and Privileged Identity Management concepts.
  • Experience supporting applications through migration or implementation projects.
  • Experience configuring applications and connection points, and integration points such as REST and SOAP calls for the API patterns.

Nice to Have:

  • Experience at a bank or supporting banking/financial applications.
  • Experience with on-prem to public cloud migrations (Azure preferred).
  • Experience with CyberArk.
  • File integration experience.


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