Application Support Specialist IBM TM1

3 days ago


Chicago, Illinois, United States Siri InfoSolutions Inc Full time
Job Title: Application Support IBM TM1

Job Summary:

We are seeking an experienced Application Support Specialist to join our Enterprise BI & Analytics team. The successful candidate will provide technical support for our IBM Cognos and IBM TM1 BI applications, working closely with business partners and other technology teams to analyze and resolve complex issues.

Key Responsibilities:

  1. Resolve complex production issues in a timely and efficient manner, either independently or in collaboration with others.
  2. Perform root cause analysis and devise, test, and implement solutions to address issues.
  3. Collaborate with other team members and teams to meet deliverables and deadlines.
  4. Identify recurring issues and propose solutions to enhance efficiency and automate processes.
  5. Document procedures to ensure seamless handover to Level 1 and 2 Application Support.
  6. Assist in development, testing, and other Enterprise BI & Analytics team activities and projects as needed.

Requirements:

  • Solid IBM Cognos Analytics skills, including Framework Manager, Transformer, Data Modeling, Reports, and Dashboards.
  • Solid IBM TM1 (Planning Analytics) skillset.
  • Solid SQL skills, including Oracle and other databases.
  • Experience with or exposure to other BI tools and applications, such as PowerBI.
  • Job scheduling experience, including BMC Control-M.
  • Scripting experience, including DOS/batch and PowerShell.
  • Incident Management experience, including ticket workflows and escalation.
  • Experience with ServiceNow application.
  • Agile delivery tools and methodologies experience, including Azure.

Soft Skills:

  • Excellent communication and writing skills.
  • Time management and prioritization skills.
  • Problem-solving and analytical skills.

About Siri InfoSolutions Inc:

Siri InfoSolutions Inc is a leading provider of business intelligence and analytics solutions. We are committed to delivering high-quality support to our clients and are seeking a talented Application Support Specialist to join our team.



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