Medical Office Coordinator

3 days ago


Beverly Hills, California, United States LifeStance Health Full time
Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Key Responsibilities:
  • Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner.
  • Provide exceptional customer service, responding quickly and appropriately to patient needs.
  • Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
  • Collect all in-person and telehealth copayments and account balances at the time of service.
  • Complete insurance eligibility verification and reach out to patients to resolve any issues.
  • Provide general clinician support, assisting clinicians with administrative questions and/or duties.
  • Maintain a pleasant, secure, and motivational working environment in the Practice.
Requirements:
  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).
  • Comfortable handling sensitive and confidential information (HIPAA).
Education and Experience:
  • High School or equivalent required, associates/bachelor's degree preferred.
  • 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
About LifeStance Health:

LifeStance Health is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents, and adults experiencing a variety of mental health conditions.

We strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day.

Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.

We are committed to delivering compassion, building relationships, and celebrating difference in all that we do.



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