Medical Office Representative
6 days ago
We are seeking a highly skilled Patient Services Representative to join our team at APR Consulting, Inc. as a contract representative for one of our affiliated hospitals/healthcare facilities.
Key Responsibilities- Serve as the primary point of contact for patient relations, providing exceptional customer service and resolving patient concerns in a timely and professional manner.
- Greet patients and assist in resolving patient concerns, escalating issues as necessary.
- Check patients in/out, collect co-payments, provide receipts, and reconcile payments.
- Verify patient demographics and insurance information in CS-Link/Epic.
- Schedule appointments and complete patient registration.
- Process and track referrals and authorizations for various insurance types.
- Handle patient/provider correspondence.
- Explain policies, procedures, or services to patients.
- Maintain a clean and organized workspace, adhering to department guidelines.
- Experience with medical insurance, referral processes, and benefit plans.
- 6+ months recent experience working in an outpatient clinic or medical office setting.
- Ability to read, understand, and respond to detailed oral and written instructions.
- 2+ years' recent experience working as a Patient Service Representative.
- Experience with CS-Link/Epic.
- Understanding of medical terminology.
APR Consulting, Inc. is a leading provider of professional recruiting and contingent workforce solutions. We are committed to delivering exceptional service and supporting the growth of our clients and candidates.
Equal Opportunity EmployerWe are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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