IT Support Manager
3 weeks ago
We are seeking a highly skilled IT Support Manager to join our team at Insight Global. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer systems and providing top-notch support to our staff.
Key Responsibilities- Oversee the overall PC activity and ensure that all systems are running efficiently.
- Develop and implement PC policies, procedures, and standards that align with our information systems goals and procedures.
- Conduct thorough analysis of PC resource requirements, including personnel, software, equipment, and facilities, and make recommendations to management.
- Stay up-to-date with the latest developments and technologies in the field.
- Provide training and support to department staff and end-users.
- Direct the setup and maintenance of libraries and materials for end-user reference and review department staff.
- Ensure that security procedures are implemented and enforced.
- Lead the effective use of internal data processing, automated office systems, and data communications.
- May require lifting IT hardware, installation, and pulling cables.
- Fully on-site Monday through Friday, with some potential travel required.
Core hours are 6am-6pm, with 40 hours on-site during core hours. Possible evening maintenance may be required (1x per week on average, with flexible scheduling).
We are a 7-man shop with a government employee responsible for running shop hardware, maintenance, installations for the entire center (desktops, computers, laptops, monitors, printers, etc.).
CompensationHourly pay rate: $21.10/hr-$32.93/hr (depending on experience level).
We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Requirements- TS/SCI clearance (willing/able to obtain CI poly)
- Bachelor's Degree with 12 years of experience or Master's Degree with 10 years of experience
- Security+ certification
- Computing Environment Cloud Practitioner Certification (can take course following start; 3-day course)
- Previous experience at NGIC
- Strong leadership skills/experience
- Experience effectively interacting with government customers on a daily basis
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