Retail Operations Leader

2 weeks ago

Delray Beach, Florida, United States Chico's Full time

Join Our Passionate Team

At Chico's, we are committed to creating a stylish and engaging environment that empowers women to feel their best.

POSITION SUMMARY:

The Retail Operations Leader plays a crucial role in fostering a customer-centric and product-driven sales culture. This position emphasizes our core values and guiding principles in all store activities, including overseeing sales operations, safeguarding assets, and managing human resources functions to ensure an exceptional customer experience and optimal profitability. We take pride in our work and believe that our teams create an extraordinary workplace for growth and learning.

KEY RESPONSIBILITIES:

Performance Management

Evaluates sales data and key performance indicators (KPIs) to identify business needs; implements in-store business and sales initiatives.

Sets and communicates clear expectations, holding both the store team and themselves accountable for meeting all brand, performance, and behavioral standards.

Manages payroll and supply budgets effectively.

Oversees essential operational tasks such as scheduling, conducting shrink audits, managing physical inventory, and ensuring payroll accuracy.

Supervises all financial operations in compliance with company policies, including cash handling, price adjustments, and merchandise management; trains and guides associates to ensure accurate register transactions.

Ensures adherence to all relevant laws, loss prevention protocols, and operational procedures; conducts training for associates to reinforce proper controls.

Administers all operational processes, including inventory management, daily replenishment of merchandise, and preparation for physical inventories.

Maintains visual merchandising standards and facility upkeep that reflect the brand's image.

Fosters a high-performance culture, motivating the sales team to achieve designated sales and productivity targets.

Provides training and development for the store management team to enhance business acumen and overall performance.

Team Development

Inspires and motivates the store team, cultivating a shared vision while exemplifying core values.

Encourages a collaborative approach to problem-solving.

Communicates effectively with store teams and serves as a liaison to field leadership and cross-functional partnerships to drive positive change.

Seeks opportunities for personal development and actively requests feedback to enhance leadership skills.

Values the unique talents and individuality of team members, leading by setting expectations, providing guidance, and empowering the team to excel.

Customer Engagement

Models, teaches, and promotes the principles of exceptional customer service, ensuring a seamless omni-channel experience.

Addresses customer concerns promptly and effectively.

Ensures a smooth and efficient checkout experience, staying informed on policies regarding payments, returns, and exchanges.

Encourages consistent client communication through customer engagement initiatives.

Talent Management

Attracts, recruits, and retains a high-performing team.

Focuses on talent development through ongoing discussions and evaluations.

Recommends personnel changes, including promotions and terminations, as necessary.

Interprets performance reports and provides coaching as needed.

Supports and implements training programs and seminars.

Evaluates and coaches the store team on performance, providing constructive feedback.

Collaborates with management to resolve human resources issues effectively.

Enhances team engagement by recognizing and rewarding outstanding performance.

Ensures compliance with all employment practices and policies.

ADDITIONAL INFORMATION:

This position may be available across various brands, and specific duties may vary accordingly.

QUALIFICATIONS:

High School diploma or equivalent required.

Minimum of 3 years of retail management experience.

Must be at least 18 years old.

Strong communication skills, both verbal and written.

Demonstrated customer service excellence with a proven track record in sales and leadership.

Able to adapt to technology utilized by the company.

Exceptional organizational skills and ability to manage multiple tasks in a fast-paced environment.

Experience in recruiting and retaining quality sales and support staff.

General knowledge of apparel products.

Strong leadership, training, and team-building capabilities.

Understanding of administrative aspects of store operations.

Ability to communicate effectively with customers and staff.

Commitment to community involvement and outreach.

Regular attendance is essential to meet company objectives, with a flexible schedule required.

PHYSICAL REQUIREMENTS:

Constant walking and standing during shifts.

Occasional lifting of up to 50 lbs.

Frequent climbing as part of daily activities.

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