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Retail Operations Leader

2 months ago

West Palm Beach, Florida, United States Forever 21 Full time

Position Overview:

Forever 21 stands as a prominent figure in the fast fashion industry, originating from its roots in Downtown LA. With over 350 retail locations across the United States and a thriving online presence, we are dedicated to fostering individual self-expression through exceptional fashion. Our core values emphasize Inclusivity, Customer-Centricity, and Accessibility.

Our commitment to enhancing the customer experience drives us to provide stylish designs and essential fashion items within a vibrant store atmosphere. By collaborating with popular brands and influencers, we continually strive to make Forever 21 the ultimate destination for shopping, working, and enjoying fashion.

Role Summary:
The Retail Operations Leader will serve as the Customer Experience Champion, guiding and inspiring the entire store team with enthusiasm and professionalism. You will be responsible for overseeing all facets of store performance, focusing on customer experience, satisfaction, sales management, operational efficiency, and visual merchandising.

Key Responsibilities:

  • Respond promptly to customer inquiries and provide effective solutions.
  • Analyze customer service metrics to inform strategic planning.
  • Drive sales and enhance customer experiences to boost profitability.
  • Train and develop staff using the Company’s Customer FIRST training model.
  • Encourage the growth of management and brand ambassadors to uphold company values.
  • Create a positive and rewarding culture for both customers and employees.
  • Maximize store performance in alignment with company objectives through effective staffing and customer engagement.
  • Develop short-term and long-term strategies to ensure a positive in-store experience.
  • Lead talent acquisition, training, coaching, and recognition initiatives for all store personnel.
  • Utilize company tools for personal leadership development while seeking feedback from team members.
  • Oversee daily store operations and decision-making processes.
  • Ensure compliance with service, merchandising, and operational standards.
  • Implement performance improvement plans for store employees as needed.
  • Manage employee scheduling and payroll budgeting effectively.
  • Dedicate a significant portion of your shift to leadership responsibilities.
  • Collaborate closely with the District Manager and support teams.
  • Establish standards that enhance customer satisfaction and market recognition.

Qualifications:

  • Minimum age of 18 with a high school diploma or equivalent; college degree or relevant training preferred.
  • 3 to 5 years of experience in retail management is essential.
  • Demonstrated commitment to a customer-first approach.
  • Strong skills in leadership, coaching, sales generation, strategic planning, and conflict resolution.
  • Ability to attract, recruit, and develop top talent into effective leaders.
  • Capability to provide constructive feedback and lead change initiatives.
  • Experience conducting training workshops to meet company standards.
  • Excellent interpersonal skills with a commitment to integrity and professionalism.
  • Physical ability to lift up to 50 lbs and perform various physical tasks.
  • Availability for a flexible work schedule, including evenings and weekends.

Our Commitment:
At Forever 21, we encourage our employees to:

Unleash Your Style: Express your individuality through a relaxed corporate dress code that allows you to feel comfortable and stylish.

Embrace Individuality: We celebrate the diverse perspectives and backgrounds that make each person unique.

Own Your Journey: Experience personal and professional growth, with opportunities to advance your retail career across our portfolio of brands.

Equal Opportunity Employer:
SPARC Group LLC is committed to fostering a diverse and inclusive workplace, free from discrimination or harassment based on any protected characteristic.