Medical Appointment Coordinator

5 days ago


Phoenix, Arizona, United States Upward Health Full time

Upward Health Overview

We are a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs. Our team delivers technology-enabled, integrated, and coordinated care delivery services that improve outcomes and reduce costs for patients with severe behavioral health diagnoses and co-morbid, chronic physical conditions.

Salary: $40,000 - $60,000 per year

Job Description

The Medical Appointment Coordinator is a key member of the Centralized Operations Team, working within a multidisciplinary team to provide direct support and care to Upward Health's patients. This role is responsible for managing large volumes of inbound and outbound calls, effectively addressing patient needs, complaints, and inquiries while prioritizing customer/patient satisfaction.

  • Main Responsibilities:
  • Manage and triage high-volume phone calls, identifying patient needs and providing solutions
  • Schedule all Upward Health provider appointments, verifying insurance/authorization requirements
  • Perform outbound calls to patients for appointment cancellations/rescheduling needs
  • Ensure timely scheduling of follow-up visits
  • Provide administrative support and complete other tasks as assigned

Required Skills and Qualifications

  • Strong phone and verbal communication skills, including active listening
  • Familiarity with CRM and EMR systems, comfortable with computer data entry
  • Attention to detail to ensure accurate work completion
  • Flexibility to adapt to changing priorities and responsibilities
  • Ability to work independently in a virtual environment and collaborate with a team
  • Excellent oral and written communication skills

Benefits

  • Paid training and ongoing professional development opportunities
  • Competitive salary and benefits package
  • A dynamic, remote work environment with a diverse team


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