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Bell Attendant
2 months ago
We are seeking a highly skilled and friendly Bell Person to join our team at Hilton Garden Inn Times Square South. As a Bell Person, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from arrival to departure.
Key Responsibilities- Maintain the lobby, front door, bell stand, and luggage room in a clean and organized manner, showcasing the hotel's amenities and services.
- Develop a thorough knowledge of hotel amenities, local attractions, and airport transportation to provide guests with accurate information and recommendations.
- Read and update the log book daily to stay informed about in-house groups and functions.
- Issue luggage tags, store bags properly, and cross-reference when necessary to ensure efficient luggage handling.
- Deliver guest valet laundry in a prompt and courteous manner.
- Provide accurate directions and information about the immediate and metropolitan areas to guests.
- Demonstrate a thorough understanding of emergency procedures and ensure all checklists and responsibilities are completed by the end of each shift.
- Ability to work systematically and efficiently to prevent luggage loss.
- Excellent communication and interpersonal skills to provide exceptional guest service.
- Ability to operate bell carts with care to prevent damage to property or injury to guests.
- Flexibility to work in a fast-paced environment and adapt to changing situations.
- Ability to maintain confidentiality and handle sensitive information with discretion.
As a Bell Person at Hilton Garden Inn Times Square South, you will have the opportunity to work in a dynamic and customer-focused environment, providing exceptional service to our guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
