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Lead Software and Systems Analyst

2 months ago

Pittsburgh, Pennsylvania, United States Duquesne Light Company Full time

Overall Purpose:

The Senior Systems and Software Analyst plays a crucial role in leading and collaborating with product and project teams. This position involves analyzing both business and technical opportunities and challenges to define and implement effective system configurations, integrations, and support mechanisms.

Location: Hybrid work model.

Key Responsibilities:

  • Shape technical product strategy and objectives by comprehending the business and technical context, collaborating with stakeholders to deliver valuable features.
  • Establish and nurture relationships with key users, leadership, and suppliers.
  • Collaborate with the team to develop a thorough understanding of the product lifecycle and system dependencies.
  • Drive product and project success through teamwork and cross-team collaboration to clarify objectives, methodologies, and timelines.
  • Maintain accountability for the delivery of projects managed by the team, providing leadership for team activities in larger projects.
  • Ensure effective tracking and communication of progress.
  • Guarantee product and system availability to meet business requirements, including participation in on-call support rotations, while applying lessons learned to enhance products and processes.
  • Commit to providing technical support, which is fundamental to the team's success, influencing and being influenced by the goals and outcomes of the aforementioned responsibilities.

Education and Experience:

  • A Bachelor's degree in computer science, data networking, or a related field is required (equivalent experience, certifications, or degrees will be considered).
  • A minimum of three (3) years of relevant experience is required, including work in both traditional (waterfall) and agile software delivery environments, as well as integration and implementation of vendor applications.
  • Certifications in relevant technical areas are preferred.

Skills and Abilities:

  • Excellent interpersonal, verbal, and written communication skills, demonstrating sound technical judgment under pressure.
  • Strong organizational and time management skills.
  • Ability to collaborate effectively within a team environment.
  • Experience with SQL, Perl, Python, shell scripting, and Oracle/SQL Server databases is advantageous.
  • Experience in electric utility metering or billing is a plus.

Scope:

This role primarily focuses on daily deliverables, outcomes, and reporting. The individual is typically responsible for managing their own time and workflow, with work activities that are moderate to complex, requiring the application of previous knowledge. While the individual continues to build their knowledge base, they possess a solid foundation to act independently most of the time, seeking guidance from experts and managers as needed.

Decision Impact:

Challenges faced are often ambiguous, requiring the individual to draw on past experiences regularly. The role entails accountability for direct reasoning and decision-making.

Hybrid Work Model:

This position follows a hybrid work model, requiring a minimum of two days in the office, with the remaining days working remotely. Reporting location and frequency may vary based on departmental needs.

Storm Roles:

All Non-Union Employees may be assigned storm roles based on their skills and responsibilities. It is important to discuss potential storm roles with the hiring manager, as duties may vary across the organization.

Utilize data effectively to inform business decisions as appropriate for the role, support data stewardship initiatives, and collaborate with IT on underlying data requirements.