Guest Experience Ambassador

1 month ago


Newport, Kentucky, United States Newport Aquarium Full time
Job Summary

We are seeking a highly motivated and enthusiastic Guest Experience Specialist to join our team at Newport Aquarium. As a Guest Experience Specialist, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities
  • Guest Service: Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium.
  • Team Collaboration: Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times.
  • Knowledge and Education: Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
  • Animal Handling: Learn animal handling techniques and demonstrate the ability to do so.
  • Additional Duties: Perform other duties as assigned by the Guest Service Management Team.
Requirements
  • Public Speaking Skills: Must have strong public speaking skills.
  • Language Skills: Must read, write, and speak the English language (knowledge of other languages a plus).
  • Schedule Flexibility: Ability to work a flexible schedule which may include weekends and holidays and possible evenings. Weekday availability strongly preferred.
  • Physical and Medical Requirements: Successful completion of pre-employment background check. No history of allergy related to animals or plants, which might interfere with ability to work. Ability to remain stationary for long periods of time. Physical strength, including the ability to lift up to 25 pounds.
What We Offer

As a Newport Aquarium Team Member, you can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work hard and make a difference in our world by helping to bring families closer together.

Newport Aquarium offers amazing perks for all team members. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company. Enjoy flexible scheduling and the chance to hone your guest service skills. Additionally, all employees can participate in the company 401k and profit sharing plans after 3 months of employment.

Looking to pursue your education without the debt? As a Newport Aquarium Team Member, you qualify for free tuition through Grow U with hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most are fully-funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU



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