Aquatic Experience Ambassador

4 weeks ago


Newport, Kentucky, United States Newport Aquarium Full time
Job Summary

We are seeking a highly motivated and enthusiastic Guest Experience Specialist to join our team at Newport Aquarium. As a key member of our guest service team, you will be responsible for providing exceptional customer service and creating memorable experiences for our visitors.

Key Responsibilities
  • Deliver outstanding guest service and ensure a safe and enjoyable experience for all visitors.
  • Work collaboratively with other team members to achieve our guest service goals and objectives.
  • Stay up-to-date with knowledge of our marine life, exhibits, and programs to provide accurate and engaging information to our guests.
  • Participate in daily husbandry duties and other tasks as assigned by the Guest Service Management Team.
  • Develop and maintain strong relationships with our guests, team members, and other stakeholders.
Requirements
  • Strong public speaking skills and ability to communicate effectively with diverse audiences.
  • Ability to work a flexible schedule, including weekends, holidays, and possible evenings.
  • Knowledge of marine life and aquarium operations a plus.
  • Ability to lift up to 25 pounds and remain stationary for long periods of time.
What We Offer
  • A dynamic and innovative work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including a 401k and profit sharing plan.
  • Free tuition through Grow U, with hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees.
  • A fun and supportive team environment with opportunities to make a difference in our community.


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