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Senior Venue Manager

2 months ago

Grand Rapids, Michigan, United States ASM Global Full time
Job Summary

We are seeking an experienced and skilled Executive General Manager to join our team at ASM Global. The successful candidate will be responsible for the overall management, promotion, and operation of our venue, with a focus on revenue generation.

Key Responsibilities
  • Guide and direct department areas, including Marketing and Communication, Ticket Operations, Event Services, Finance, Operations, and Food and Beverage.
  • Assist with booking events by meeting with promoters and agents, and others within the industry to encourage continual and regular use of the facility to drive revenue.
  • Negotiate contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.
  • Lead each department to drive revenue, manage costs, improve processes, and create efficiencies and cost savings.
  • Implement facility policies and goals in accordance with the management contract, client objectives, and corporate policy.
  • Meet with department heads to define goals and milestones; review activity, operating, and sales reports. If necessary, determine changes to the programs and/or operations and oversee implementation with the department heads.
  • Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy.
  • Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
  • Implement procedures within the departments assigned to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
  • Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
  • Lead each department assigned to achieve annual revenue, project, event, and expense goals.
  • Conduct post-event operational and financial review and analysis.
  • Review and approve all purchasing, travel, and promotional expense activity for departments assigned.
  • Work extended and/or irregular hours, including nights, weekends, and holidays, and the ability to travel.
Supervisory Responsibilities

The Executive General Manager will be responsible for managing department directors and supervisors. Responsibilities include interviewing, hiring, and training employees in conjunction with Human Resources; planning, assigning, and directing work; scheduling; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements
  • Bachelor's degree from an accredited four-year college or university and a minimum of 7 years of industry experience, with 3 years as a Department Director or above.
  • Experience with a booking function of an arena or stadium is preferred.
  • An equivalent combination of education and experience will be considered.
  • Possess a strong sales and management acumen and ability to identify new revenue streams.
  • Possess skills and experience in client relations, finance, contract negotiation, purchasing procedures, booking processes, and supervising personnel.
  • Assist in settlement of all concerts, events, and family shows.
  • Engage in decision making that is generally governed by procedure and guided by policy.
  • Demonstrate knowledge in the practices and terminology of event booking, finance, ticketing, public relations programs, advertising, marketing, and sales.
  • Plan, coordinate, and direct varied and complex administrative operations.
  • Supervise and recognize human resource and personnel problems, deal constructively with conflict, supervise, and motivate personnel, provide counsel on routine and sensitive personnel matters, and execute applicable solutions.
  • Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.
  • Operate a personal computer using Windows, Word, Excel, and other standard office equipment.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Maintain an effective working relationship with sports tenant Seattle Thunderbirds, clients City of Kent, employees, exhibitors, guests, and others encountered in the course of employment.
  • Be licensed and insured to operate a motor vehicle in the United States.
  • Operate event booking/scheduling software.
  • Operate a personal computer using Windows, Office, and other standard office equipment.
  • Must have strong computer skills, Excel, and Word.