Restaurant General Manager

6 days ago


Virginia Beach, Virginia, United States Delight Restaurant Group Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at Delight Restaurant Group. As a key member of our operations team, you will be responsible for leading our restaurant to achieve exceptional results in sales, customer satisfaction, and employee engagement.

Key Responsibilities
  • Leadership and Management
    • Develop and implement strategies to drive sales growth and improve customer satisfaction.
    • Lead and manage a team of restaurant staff, including training, development, and performance management.
    • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Operations and Logistics
    • Oversee the day-to-day operations of the restaurant, including inventory management, supply chain, and maintenance.
    • Ensure efficient and effective use of resources, including labor, inventory, and equipment.
    • Monitor and analyze sales data, customer feedback, and employee performance to identify areas for improvement.
  • Customer Service and Experience
    • Develop and implement strategies to improve customer satisfaction and loyalty.
    • Ensure that all customers receive exceptional service and a positive dining experience.
    • Monitor and address customer complaints and feedback in a timely and professional manner.
  • Financial Management
    • Manage the restaurant's budget, including labor, inventory, and overhead costs.
    • Monitor and analyze financial performance, including sales, profit, and loss.
    • Develop and implement strategies to improve financial performance and achieve business objectives.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Minimum 3 years of experience in restaurant management or a related field.
  • Skills and Qualifications
    • Proven track record of success in restaurant management, including sales growth, customer satisfaction, and employee engagement.
    • Strong leadership and management skills, including training, development, and performance management.
    • Excellent communication and interpersonal skills, including customer service and conflict resolution.
    • Ability to analyze data, identify trends, and develop strategies to improve business performance.
    • Strong financial management skills, including budgeting, forecasting, and financial analysis.

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