Customer Experience Specialist
1 month ago
We are seeking a highly skilled and passionate individual to join our team as a Service and Support Representative in the Professional Tax Group at Intuit. This role offers a unique chance to drive transformational assisted care experiences and deliver extraordinary customer outcomes.
Key Responsibilities- Resolve customer inquiries using all channels of support, including phone, email, and chat.
- Learn and utilize specific software tools and problem-solving strategies to solve customer issues and continuously improve our processes.
- Use effective probing questions to understand customer problems and take ownership of finding solutions.
- Provide end-to-end solutions when possible and prioritize tasks for maximum customer impact.
- Make recommendations that help grow the customer's prosperity and ensure they have the tools and knowledge needed to run their business.
- Previous experience in technical support driving extreme customer engagement in a high-velocity environment.
- Relationship management and knowledge of the tax industry is preferred.
- Must possess intermediate computer skills, including Windows desktop applications.
- Excellent analytical, problem-solving, and interpersonal skills to deliver high customer satisfaction.
- Detail-oriented, excellent verbal and written communication skills, with the ability to create processes in a computer system using multiple screens of data.
- A collaborative and dynamic work environment with a mixed hybrid and remote team.
- The opportunity to work with a leading company in the tax industry and make a meaningful impact on customer experiences.
- A chance to grow and develop your skills in a fast-paced and high-volume environment.
Intuit is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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Customer Experience Specialist
4 weeks ago
Arizona City, Arizona, United States Intuit Full timeTransformative Assisted Care ExperiencesWe are seeking a highly skilled and passionate individual to join our team as a Service and Support Representative in the Professional Tax Group. As a Frontline expert, you will be responsible for delivering extraordinary experiences for our customers.Key ResponsibilitiesResolve customer inquiries using all channels of...
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Patient Experience Specialist
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Customer Experience Representative
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