Retail Customer Service Representative

2 months ago


Arizona City, Arizona, United States Sherwin-Williams Full time
{"Job Title": "Retail Customer Service Specialist", "Job Summary": "We are seeking a highly skilled Retail Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail store team, you will be responsible for providing exceptional customer service, answering customer questions, and recommending solutions to meet their needs. You will also be responsible for maintaining a high level of customer satisfaction, processing sales transactions accurately, and achieving sales goals.

Responsibilities:

* Provide exceptional customer service, answering customer questions and recommending solutions to meet their needs
* Maintain a high level of customer satisfaction, processing sales transactions accurately and achieving sales goals
* Build trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistently with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales

Requirements:

* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must be able to retrieve material from shelves and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

* Valid, unrestricted Driver's License
* At least a High School diploma or GED
* At least one (1) year experience working in a delivery, retail, or customer service position
* Previous work experience selling paint and related products
* Previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
"}

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