Caregiver Scheduling Specialist
4 weeks ago
Job Summary
The Scheduling Coordinator plays a vital role in maintaining the client and caregiver relationship, ensuring a "best in homecare" experience for clients and employees. This position interfaces with caregiver staff to ensure proper caregiver and client matches, handles referrals accurately, and performs various supervisory activities, including scheduling, timecard processing, and payroll responsibilities.
Key Responsibilities
- Answers telephone inquiries and messages in a professional manner.
- Performs on-call duties for after-hours and weekends.
- Interviews, screens, and tests applicants, providing a positive candidate experience.
- Assists with recruiting, associate hiring, orientations, in-services, and disciplinary actions.
- Communicates with associates and clients to evaluate service.
- Schedules and coordinates day-to-day activities of caregivers.
- Assists with sales, marketing, and public relations efforts.
- Serves as a team player within an office environment.
- Receives referrals and inquiries on the company's programs.
- Performs payroll duties, including verifying time sheets and updating telephony records.
- Maintains documentation of associate work records and ensures current and complete personnel records.
- Responds promptly and courteously to clients' calls.
- Performs on-call coordinator duties.
- Serves as a liaison between associates and the Operations Manager.
- Maintains integrity in interactions with caregivers and clients.
Requirements
- High school graduate or equivalent with two years of business experience.
- Basic office and computer skills, organizational abilities, and excellent interpersonal relations skills.
- Knowledge of common medical terminology.
- Able to work independently, demonstrating sound judgment.
- Read, write, speak, and understand English as needed for the job.
- Be available as required for on-call duty outside of normal office hours.
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