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{"Job Title": "Customer Service Agent", "Job Summary": "We are seeking a highly skilled Customer Service Agent to join our team at DGX - DEPENDABLE GLOBAL EXPRESS, INC.", "Responsibilities": ["Respond to customer inquiries and resolve issues in a timely and professional manner", "Enter bookings into the system and prepare special billing information as needed", "Investigate problems and take corrective action to prevent future issues", "Supplement training to sales and rate personnel as assigned", "Maintain accurate records and reports as required"], "Requirements": ["2+ years of transportation experience", "3+ years of customer service experience", "Proven customer support skills", "Strong phone contact handling skills and active listening", "Customer orientation and ability to adapt/respond to different types of characters", "Excellent communication and presentation skills", "Ability to multitask, prioritize and manage time effectively", "High school diploma; college degree preferred"], "Benefits": ["Bonus (discretionary)", "401(k)", "Free Dental insurance for employee", "Disability insurance", "Employee assistance program", "Free Health insurance for employee", "Free Life insurance", "Paid time off (vacation & sick)", "Vision insurance", "FSA", "Voluntary Benefits (Hospital, Accident, Life and Critical Illness)", "COVID-19 viral tests (PCR) with negative results will be required as a pre-employment policy (post-job offer) before entering the worksite.", "Strict COVID protocols. Daily temperature testing, social distance, must wear a mask at all times, and daily cleaning"]}